Privacy Policy

At Maple Lucky Picks ("we," "us," or "our"), we are committed to protecting the privacy and security of our users ("you" or "your"). As a licensed lottery operator in Canada, we adhere to strict standards regarding the collection, use, and disclosure of personal information, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This Privacy Policy outlines how we manage your personal data when you visit our website (mapleluckypicks.com), register for an account, purchase lottery tickets, or claim prizes.

1. Information We Collect

We collect various types of information to provide our services, verify your identity, and ensure compliance with Canadian gaming regulations.

1.1. Personal Identification Information

When you register for an account, we require specific personal details to verify your eligibility to play (19+ rule) and to process transactions. This includes:

• Full Legal Name: To verify identity against government records.
• Date of Birth: Strictly required to enforce our Age verification policy (19+).
• Residential Address: To confirm you are located within an authorized jurisdiction.
• Email Address and Phone Number: For account management, ticket delivery, and winner notifications.
• Government-Issued ID: We may request copies of a driver's license or passport to verify identity for high-value prize claims.

1.2. Financial Information

To process ticket purchases and deposit winnings, we collect:

• Credit card or debit card details (processed securely via PCI-DSS compliant payment gateways).
• Banking information (Direct Deposit / EFT details) for transferring prize money.
• Transaction history, including ticket purchases, game logs, and withdrawal records.

1.3. Technical and Usage Data

When you access our website, our servers automatically collect:

• IP Address and Geolocation: To ensure you are physically located in a jurisdiction where we are licensed to operate.
• Device Information: Browser type, operating system, and screen resolution to optimize your experience.
• Log Data: Times of login, pages visited, and duration of sessions for security auditing.

2. How We Use Your Information

We use your data solely for legitimate business purposes and legal compliance. Specifically:

2.1. Service Provision

We use your data to create and manage your account, process ticket orders, generate official digital tickets, and facilitate the payment of winnings.

2.2. Regulatory Compliance & Age Verification

As a licensed operator, we are legally mandated to:

• Verify that all players are 19 years of age or older.
• Detect and prevent money laundering (AML) and fraud.
• Maintain audit trails for regulatory bodies.

2.3. Communication

We use your contact details to send crucial service notifications, such as:

• Purchase confirmations (electronic tickets).
• Winning notifications: Alerting you if your ticket matches a winning combination.
• Security alerts regarding your account.
• Changes to our Terms & Conditions or Privacy Policy.

3. Cookies and Tracking Technologies

We use cookies to enhance user experience and ensure site security. You can manage your cookie preferences via our Cookie Banner or browser settings.

• Essential Cookies: Necessary for login, shopping cart functionality, and secure checkout. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, such as language or region.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We only share data in the following strict circumstances:

• Service Providers: With trusted third parties who assist in operating our website, conducting our business, or serving our users (e.g., payment processors like Visa/Mastercard, email delivery services), so long as those parties agree to keep this information confidential.
• Legal Obligations: When required to comply with a court order, subpoena, or investigation by Canadian law enforcement or gaming regulators (e.g., FINTRAC).
• Publicity for Winners: Per lottery regulations, major prize winners may be required to participate in publicity (e.g., name and photo release) to ensure transparency of the draw. This is detailed in our Terms & Conditions.

5. Data Security

We implement robust security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology.
• Access Control: Only authorized personnel with a specific business need are granted access to your personal data.
• Data Storage: User data is stored on secure servers located within Canada, protected by advanced firewalls and intrusion detection systems.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, account transaction data is retained for a minimum of seven (7) years to comply with Canadian tax and financial laws. Inactive accounts may be anonymized after this period.

7. Protection of Minors (19+ Policy)

Our services are strictly restricted to individuals aged 19 and over. We employ third-party identity verification services to confirm age. If we discover that we have inadvertently collected personal data from a minor, we will immediately delete such information and terminate the account. No prize will be awarded to any individual under the age of 19.

8. Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Withdraw Consent: You may withdraw consent for marketing communications at any time via the "unsubscribe" link in emails or your account settings. Note that you cannot opt-out of mandatory service emails (e.g., ticket receipts).

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Significant changes regarding how we treat personal information will be communicated to you via email or a prominent notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: [email protected]
Mailing Address:
Maple Lucky Picks Ltd.
Attn: Privacy Officer
123 Lottery Way, Suite 400
Toronto, ON, M5V 2T6
Canada